We are required by the Financial Conduct Authority (FCA), who regulates the financial services industry, of which we are a part, to provide you with an Initial Disclosure Document (IDD) to enable you to decide, whether or not the products and services we offer are suitable for your needs. In addition, we are required to advise you on how to make a complaint should you need to do so.
Drive Subscribe, a trading style of ACL Automotive Contracts Ltd, whose registered office is The Carriage House, Mill Street, Maidstone, Kent ME15 6YE, are an independent vehicle owner and broker of hire, authorised and regulated by the Financial Conduct Authority. Our Financial Conduct Authority Firm Reference Number is 730720, which can be verified by contacting the FCA on 0800 111 6768 or by viewing the Financial Services Register at register.fca.org.uk.
We offer a range of vehicle leasing facilities through a panel of carefully selected third party lenders from whom we may receive an introductory fee or commission. We will not offer facilities from lenders outside of this panel.
We will provide you with either comparable details of firms most appropriate to your lending requirements or general information relating to finance products. In assessing your requirements, we may seek information about your personal circumstances and objectives to enable us to identify your needs. It is important that you provide us with accurate and relevant information enabling us to narrow down the selection of firms offered, from which you can more easily make your choice.
We charge a Documentation Fee of £95 plus VAT (£114 including VAT), or £195 plus VAT (£234 including VAT) on one month contracts. The fee is only payable at order stage, once acceptable finance has been obtained, as a contribution to the costs incurred in processing the vehicle finance agreement. Payment of the Documentation Fee can be via online or telephone banking by BACs transfer.
Throughout the process of obtaining finance for your vehicle agreement we will need to collect personal information from you and pass this information onto one or more third party lenders to enable them to make a credit decision. We will not disclose your personal details outside of this group of lenders. We are able to supply a comprehensive list of lenders by request.
Our aim is to provide a first class service and we are committed to treating our customers fairly, however if you wish to register a complaint please contact us:
By Phone: 0333 772 0060
By Email: complaints@aclautomotive.co.uk
In Writing: Drive Subscribe, a trading style of ACL Automotive Contracts Ltd, Oxford Point, 9 Oxford Road, Bournemouth, BH8 8GS
Our complaints procedure sets out the full process and the timescales we work to. If we can't resolve things between us, you can take the matter to the BVRLA, our industry trade association, who will act as an independent arbiter, at bvrla.co.uk. Consumer credit customers — that is, individuals rather than businesses — also have the legal right to refer an unresolved dispute to the Financial Ombudsman Service within six months of our final response, at financial-ombudsman.org.uk.
Whether you require a car or van for anything from one to eighteen months, Drive Subscribe provide an alternative to traditional car ownership, offering you the convenience to access a vehicle without the long-term commitment.
Whether you require a car or van for one or twelve months, Drive Subscribe provide an alternative to traditional car ownership, offering you the convenience to access a vehicle without the long-term commitment.
